******* (DOUBLE DEBITED ME FOR SERVICES THEY DID NOT PROVIDE)

If I could give 0 ratings I would. Our LTE was down from 10 Aug 2019, we logged a ticket on the very same day. I was informed that they would contact me the next day which they did not I contacted them every single day from 11 Aug 2019 - 27 Aug 2019 and got no where my LTE was still not working I made is very clear that I want to speak to management and GUESS what management, my account manager Clinton Green ignored my emails and calls, the lady handling my accounts for payments Jill Bouwers could not even assist me and tells me that she will get back to me and never did. They double debited my account on 26 August 2019 for services they did not provide to me. I requested I speak to higher management and they all ignored me yet they are debiting my account for services not rendered. I then informed them that I will be reversing the amount and VOX will pay for any charges, still no response so I went ahead and reversed the double debit. Once I did that on 30 August 2019 they switch my LTE back on and send me a letter stating that I need to pay the overdue account or my account will get suspended if I do not pay in 7 seven days, when I questioned that they cannot expect me to pay for a full month when they did not provide me with any service they ignored me once again and suspended my account on 1 Sep 2019 which by the way was less then the 7 day period mentioned I called in and once informed they cannot do anything until the account is paid. WHAT BULL****, your technical guys could not even find the fault and continued to escalate the matter for 3+ weeks. All you guys do is take clients money and never resolve the issues. Taking a contract with VOX will be your biggest mistake. STAY AWAY FROM THESE ********