They're a problem, even when you have a different ISP

For the love of God. Stay away from them, they'll be a headache even when you're not on their products.

I tried to get their FTTH product. Their incompetence and poor customer support lead to the order stalling for a week (not taking a long time to activate, just no progress at all). Naturally, I canceled. I phoned them, I logged support tickets. Everything I could do so they wouldn't miss it.

I had been happily signed up and using the services of a different ISP and all was well. Until yesterday, when I lost service. My ISP wasn't sure what was going on, so they escalated and I waited. Today, Vox notifies me that they have taken over my fibre line. And they want to do a call out to "install" the router. I told them that the order was canceled prior to their call and I now see that they "activated" my service. I canceled, but they want to bill me for their hardware clawback clause. I don't even have their hardware. I don't have their services. They interrupted my service which was perfectly fine, and with a DIFFERENT ISP.

I work from home, and their incompetence has costed me a lot. DO NOT USE VOX. Don't even try. They're so bad they take down other ISPs along with them.

In summary: - I still don't have internet from Vox, I lost internet from my current ISP because of them - My current ISP can't do anything, I have to deal with this godforsaken company (Vox) again just so I can get away from them, and given their incompetence they're probably going to bill me unintentionally for services and hardware not received - They're trying to bill me for cancelation for hardware that they did not give me - They're trying to arrange collection of hardware that they didn't dispatch

And it'll likely be another few days before the line is released and I can get back to my original ISP. In total, Vox will have wasted over a week of my time and they're not even my ISP.