PB
Pieter B
1 reviews | Active since Jan 2011
28 Sept 2023, 14:01
They will take your money for nothing - just avoid them
I cancelled my service 8 months into it after moving from another provider. Even though they didn't install any infrastructure (Vumatel), they want to charge a two and a half thousand... I was willing to pay the activation fee, but not that - I was informed yesterday that it will be escalated to management. The debit order went off my account last night taking it.... So be warned, they have no service and will do you in - stay away from Vox Telecom - I just paid for an installation they never did
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
28 Sept 2023, 14:29Good day, Pieter
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Cancellations team to investigate and assist further.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Cancellations team to investigate and assist further.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply28 Sept 2023, 14:29
Official
Good day, Pieter
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Cancellations team to investigate and assist further.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the Cancellations team to investigate and assist further.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Sept 2023, 11:18Good day, Pieter
Kindly note that we have received confirmation that the Cancellations team has been in contact with you to assist with the cancellation complaint.
Do note that Vox conditionally waivers the installation and/or Activation fee upon activation of the service. Should the service be canceled within the first 12 months of the activation, the conditionally waivered Installations and/or Activation fee is billed back to the customer's account.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Cancellations team has been in contact with you to assist with the cancellation complaint.
Do note that Vox conditionally waivers the installation and/or Activation fee upon activation of the service. Should the service be canceled within the first 12 months of the activation, the conditionally waivered Installations and/or Activation fee is billed back to the customer's account.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply29 Sept 2023, 11:18
Official
Good day, Pieter
Kindly note that we have received confirmation that the Cancellations team has been in contact with you to assist with the cancellation complaint.
Do note that Vox conditionally waivers the installation and/or Activation fee upon activation of the service. Should the service be canceled within the first 12 months of the activation, the conditionally waivered Installations and/or Activation fee is billed back to the customer's account.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Cancellations team has been in contact with you to assist with the cancellation complaint.
Do note that Vox conditionally waivers the installation and/or Activation fee upon activation of the service. Should the service be canceled within the first 12 months of the activation, the conditionally waivered Installations and/or Activation fee is billed back to the customer's account.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox