MB
Marco B
1 reviews | Active since Aug 2024
27 Aug 2024, 16:07
THEY WILL NEVER GET MY BUSINESS EVER AGAIN, EVEN IF THEY ARE THE LAST INTERNET SERVICE PROVIDER ON THIS PLANET!!!!
If I could, I would give this business 0 stars. We cancelled our contract with them a year ago. A year later we get notified that we need to send back hardware to them or pay R2000. They also like to threaten us with handover in e-mails but we were never notified of the monies owed. The credit controller's tone in her e-mails is also very concerning as I am used to professional customer service. We will pay them the monies owed because we cannot afford a bad credit record but THEY WILL NEVER GET MY BUSINESS EVER AGAIN, EVEN IF THEY ARE THE LAST INTERNET SERVICE PROVIDER ON THIS PLANET!!!! They don't have internal controls in place and they don't want to be held accountable for their own mistakes.
Helpful (0)
Replies (3)0
Replies (3)Vox Telecom's replyOfficial
27 Aug 2024, 16:11 Good day, Marco
Thank you for your review.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply27 Aug 2024, 16:11
Official
Good day, Marco
Thank you for your review.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
MB
Marco B's updateReviewer Update
27 Aug 2024, 16:56I hardly call it a dispute when I go through all the trouble to send you the router I have and then you still expect me to pay R 2 000.
MB
Marco B's update27 Aug 2024, 16:56
Reviewer Update
I hardly call it a dispute when I go through all the trouble to send you the router I have and then you still expect me to pay R 2 000.
Vox Telecom's replyOfficial
28 Aug 2024, 10:09Good day, Marco
Thank you for your patience whilst this matter was being investigated.
We can confirm we received your payment for the hardware billed, the router returned was also booked back to stores.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm we received your payment for the hardware billed, the router returned was also booked back to stores.
Regards
Vox
Vox Telecom's reply28 Aug 2024, 10:09
Official
Good day, Marco
Thank you for your patience whilst this matter was being investigated.
We can confirm we received your payment for the hardware billed, the router returned was also booked back to stores.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We can confirm we received your payment for the hardware billed, the router returned was also booked back to stores.
Regards
Vox
