They took my money without providing a service.

On 15 October 2024 I placed an order by Vox for a Telkom LTE 20Mbps line with a ZTE Router. It was delivered to me on 17 October 2024. I followed all the instructions provided to set up the router and sim. After 24 hours I was supposed to have an internet connection. That was not the case. From 19 October 2024 I started phoning Vox for assistance to sort out my connection, logged tickets, email them and begged for help. Constantly getting feedback over the phone that some one will call me back. I ended up with technicians that assisted me to change settings on the ZTE router. Both technicians had different settings made on the router, nothing helped. Then I got told that the Telkom sim is ******* and no longer valid/in working. I will need to do a swim swap. During this time Vox has already sent me an invoice for this package that was not even active yet. No Internet connection. After 7 days of struggle and fighting to get something out of Vox I got hold of an account manager that also could not assist me. I eventually canceled the contract and demanded that no debit order go off as I cannot pay for a service that I don’t receive nor a service that is not active. The account manager asked his manger to phone me, she eventually phoned me and I explained to her my struggle with Vox and that I canceled the account/service. She told me that she will make sure that the account/contract will be suspended Aswell as the debit order.

Well, this was not the case as Vox deducted R 1699.63 from my account which is not active or working and the next deduction is on the 1 Dec 2024 according to my profile. Is there anyone that can help me or guide me to whom I can ask to sort this out. This is absolutely ******* from Vox. My advice to anyone out there is to stay far away from vox. You will get ******, you will not be helped, and you will struggle a lot with Vox. They do not reply to emails, phone calls or WhatsApp messages.