NM
Ntsoaki M
1 reviews | Active since May 2022
18 May 2022, 14:29
THEY DONT ATTEND TO CLIENT PROBLEMS
I was happy with the data package i had from them connection was always great but then i was charged twice in one month and I immediately sent through an enquiry on this matter but never got assistance. Now my service has been cancelled and yet the bill is goig up.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 May 2022, 15:26Good day, Ntsoaki M
Thank you for your review.
Please note that the details of your complaint has been sent to your collection manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to your collection manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply18 May 2022, 15:26
Official
Good day, Ntsoaki M
Thank you for your review.
Please note that the details of your complaint has been sent to your collection manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to your collection manager to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
19 May 2022, 13:24Good day, Ntsoaki M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 May 2022, 13:24
Official
Good day, Ntsoaki M
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has made contact with you pertaining to your billing dispute and the outcome thereof.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,