EE
Eezy E
1 reviews | Active since Mar 2012
02 Nov 2024, 08:18
They debiting my ac for without my approval
I canceled my services with VOX months ago. Out of the blue they came and just debited my Acc. I contacted the whatsapp support line. The agent said they cannot help me and just closed my chat. I called the call centre and ran out of airtime I was on hold for too long.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Nov 2024, 08:26Good day Eezy,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply02 Nov 2024, 08:26
Official
Good day Eezy,
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
The details of your review has been sent to the relevant department, and an agent will make contact with you directly.
Kind regards,
Vox
EE
Eezy E's updateReviewer Update
02 Nov 2024, 08:29When will they contact me? Today? I need my money back in my Acc today. I have to buy food for the weekend.
EE
Eezy E's update02 Nov 2024, 08:29
Reviewer Update
When will they contact me? Today? I need my money back in my Acc today. I have to buy food for the weekend.
Vox Telecom's replyOfficial
15 Nov 2024, 09:20Good day, Eezy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the refund approved for payout.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the refund approved for payout.
Regards
Vox
Vox Telecom's reply15 Nov 2024, 09:20
Official
Good day, Eezy
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the refund approved for payout.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the refund approved for payout.
Regards
Vox