They Cannot Even Provide a Service They Offer

We have moved offices and were told 4 to 6 weeks for our fibre to be installed. They also instructed it would be quicker if the building in which we are moving to has fibre in place, which it did. We moved in on the 1st of July and we are almost halfway through the 3rd month since the order was placed yet we still have no fibre. We had to take out a data solution with VOX which we have now had to pay for every month. VOX has pathetic service and their account managers provide no feedback. You have to beg someone to get an update on the current status of anything you purchase from them.