1 reviews | Active since Dec 2023
There are better options out there
I was with Vox for around 6 years, overall coverage wasn't bad, average stability with connection dropping at least once a day. We purchased a new house and found out on the 3rd of December we can take occupation from January 2025. We contacted on Vox on the 5th to notify them to cancel our subscription. On the 11th I received a phone call from one of their call centre staff to inform me that because it is not a complete month we will be liable to pay for the full month, but would I maybe consider retaining our service with them at the new premises.
This is a very easy decision.... No, any company that wants to try and bully a loyal company reveals they are nothing more than short sighted cash grabbers. Vox is nothing special, not the best priced and not the best service, and clearly does not award loyal customers.
Thank you for your patience whilst this matter was being investigated.
Vox did offer a free Month should we be able to retain you at the new address, however Cancellation T&C as stipulated in the service agreement.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
Notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Vox did offer a free Month should we be able to retain you at the new address, however Cancellation T&C as stipulated in the service agreement.
18. Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
Notice received on 30 April, cancellation to be effective 31 May
(b) notice received on 1 May, cancellation will be effective 30 June.
Regards
Vox
I am very happy that I have moved to webafrica, but even more happy that I have now also paid VOX for a Full month for a service that was not provided.
Even better news is I have 4 people that I previously encouraged to onboard with VOX that I am now going to encourage to swap and offer to pay for any transferring cost to be paid by myself. I will share the photos on the post just to show the proof that VOX bully tactics won't work.
Thank you
I am very happy that I have moved to webafrica, but even more happy that I have now also paid VOX for a Full month for a service that was not provided.
Even better news is I have 4 people that I previously encouraged to onboard with VOX that I am now going to encourage to swap and offer to pay for any transferring cost to be paid by myself. I will share the photos on the post just to show the proof that VOX bully tactics won't work.
Thank you