CT
Chantel T

1 reviews | Active since Aug 2021

10 Sept 2021, 16:17

Their debtors dept needs to be retrained. A disappointed customer!!!

I am disgusted with the experience I had with these people!! No help and utter false information. I have app**** 3 months ago with this company for some technology. I was earning merely half of what I earn now and I didn't qualify due to affordability. I sent my docs 3 months later to them earning double my salary I used to before. I waited 5 days for a email response yet their auto response says they take 48 hours to respond. They never contacted me back. I called in yesterday and today failed to get through. Now when I called I spoke to a consultant and she says that the debtors dept says that I do not meet the credit criteria. Where were they trained at? Can they read proper English?!

The lady that falsified and said I didn't meet the requirements surely needs to go back to training!! Her name is LETISHA from the debtors dept.

I will spread the word and make sure you guys do not get any support from anyone. This will also go on Facebook.

After waiting for 3 months to get garbage like this from a company that boasts about their services. I will surely make sure people come to know about yourl!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Sept 2021, 17:43
Official
Good day,  Chantel T 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.


Kind Regards
Vox




CT
Chantel T's update13 Sept 2021, 07:23
Reviewer Update
Still no help up until now. Yet we are supporting them and giving them business of R24 000 in total they still don't want to do anything ! So Much for customer service