Their carelessness and negligence has costed me my credit score.

When I signed up with this service provider, my hardware took ages to arrive, but I was still charged from the activation date even though I wasn’t connected. Almost a year later, I cancelled because I was moving from Joburg to Cape Town. I paid the cancellation fee and gave them the address in Joburg to collect their hardware, as their rep requested. Despite several failed attempts on their side to collect it, they billed me for the hardware. I didn’t pay because I’m still waiting for them to collect it as agreed— and instead, they handed me over to debt collectors. LOL

Subscribing to this service provider was already a mess I should've know unsubscribing was going to cost me my credit score because of how careless and negligent they are. I have been trying to make calls to both vox and the debt collectors, if they're not answering their phones, they're busy sending me around of promising to call me back and they never do.