1 reviews | Active since Mar 2017
Theft and *****
<p>Vox Telecom</p> <p> </p> <p>Ticket - VOX ********** </p> <p> </p> <p>On Jan 06 2017 , we requested a line upgrade from 4meg to 10 meg.</p> <p>We received a pro-rata invoice for the new 10 meg line from 6 Jan to 1 Feb 2017.</p> <p>On the 1st of Feb you debited our account to the value of R 991.38 , we were charged for a full month of 4meg line , and pro rata'd for the 10 meg line. In essence we paid for 2 lines for a whole month.</p> <p>I request your urgent intervention to clarify and rectify in this regard as your financial team indicated that a credit will be passed for the old line speed , but it was never done.</p> <p> </p> <p>Tickets : VOX ********** / VOX ********** </p> <p> </p> <p>Secondly, we have been struggling over a month with your line speeds. We have sent emails, phoned a million times, but the line speeds are not what we are paying for.</p> <p> </p> <p>We logged multiple tickets, the last incident where Cleo phoned us to check the line speeds. We indicated that we are currently not home and will check the moment we get back and revert. Later that day we phoned back, just to find out that Cleo had marked the ticket as resolved, but the line was not corrected, this after we confirmed slower syncing speeds with your technical department.</p> <p> </p> <p>We logged another ticket , just to find out it was closed again with no resolution.</p> <p> </p> <p>Your urgent response is awaited.</p>
Good day Gordon,
Our sincerest apologies for the experiences you have had thus far. Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Gordon,
Our sincerest apologies for the experiences you have had thus far. Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Kind Regards,
Vox Telecom
Good morning Mr Van Heerden,
Kindly take note that the request will be closed from Vox’s side. We have tried to contact you with updates on more than one occasion.
Please see the below:
27/03/2017 – The matter was escalated to our Telco team for further assistance.
27/03/2017 – At 14:45, we have tried to contact you with an update, however you were not available. An SMS was sent.
27/03/2017 – At 15:51, we have tried to contact you again to provide you with feedback that the line is now syncing at 10Mbps, however you were not available. An SMS was sent.
28/03/2017 – At 08:57, we have tried to contact you again, however you were not available. An SMS was sent again.
We have sent you a credit note for the credit that was passed on your account.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Good morning Mr Van Heerden,
Kindly take note that the request will be closed from Vox’s side. We have tried to contact you with updates on more than one occasion.
Please see the below:
27/03/2017 – The matter was escalated to our Telco team for further assistance.
27/03/2017 – At 14:45, we have tried to contact you with an update, however you were not available. An SMS was sent.
27/03/2017 – At 15:51, we have tried to contact you again to provide you with feedback that the line is now syncing at 10Mbps, however you were not available. An SMS was sent.
28/03/2017 – At 08:57, we have tried to contact you again, however you were not available. An SMS was sent again.
We have sent you a credit note for the credit that was passed on your account.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Dear Vox Telecom
Thank you I did return your phone calls. Also just got off the line with your technical department.
The line speeds are now corrected and the credit noted on the account.
All issues resolved thank you.
Rgds
Dear Vox Telecom
Thank you I did return your phone calls. Also just got off the line with your technical department.
The line speeds are now corrected and the credit noted on the account.
All issues resolved thank you.
Rgds
Not even 2 months later and the speeds are half of what they should be again!
VOX PLEASE FIX THIS AND KEEP IT FIXED! This will be my final attempt before changing ISP's
Not even 2 months later and the speeds are half of what they should be again!
VOX PLEASE FIX THIS AND KEEP IT FIXED! This will be my final attempt before changing ISP's
Good day Gordon,
Thank you for bringing this to our attention.
Kindly note we have escalated your request to our Technical Department and someone will be in contact with you soon to assist.
Our sincerest apologies.
Regards,
Vox Telecom
Good day Gordon,
Thank you for bringing this to our attention.
Kindly note we have escalated your request to our Technical Department and someone will be in contact with you soon to assist.
Our sincerest apologies.
Regards,
Vox Telecom
Good day Gordon,
As per feedback received, our Technical Department has been in contact with you yesterday regarding your line speeds, and its been confirmed, should you look at other options you will contact our Sales Department.
One of our Fibre Specialist has thereafter tried to contact you telephonically multiple times today, but was unable to get hold of you, email was sent.
Kind Regards,
Vox Telecom
Good day Gordon,
As per feedback received, our Technical Department has been in contact with you yesterday regarding your line speeds, and its been confirmed, should you look at other options you will contact our Sales Department.
One of our Fibre Specialist has thereafter tried to contact you telephonically multiple times today, but was unable to get hold of you, email was sent.
Kind Regards,
Vox Telecom