MM
Mulalo M

1 reviews | Active since Jun 2021

09 Jun 2021, 10:36

The worst service I’ve ever received in my life

The service is poor , I don’t recommend vox , they don’t care about their customers , they only care about billing you When you try to sort things out that they should’ve addressed they ignore you and they don’t back to tou when you leave your number , workers seems to be always on lunch breaks and tea breaks when it’s time to resolve issues , stay away from vox, I’m receiving the worst service and I can’t even cancel because there’s a cancellation fee of over two thousand , if you looking for fibre or wifi don’t turn to Vox , you’ll be doing yourself a favour

0
Replies (2)
Vox Telecom
Vox Telecom's reply09 Jun 2021, 11:25
Official
  Good day,  Mulalo M

 Thank you for your post. 
 
  Kindly note that we have escalated your complaint to the Finance team for assistance. 
 
 We will investigate the matter and provide feedback to you soonest. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply23 Jun 2021, 08:06
Official
  Good day,  Mulalo M

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 
 Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox