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Pumza M
1 reviews | Active since Feb 2021
13 Mar 2024, 10:19
The worst service I have ever experienced
I ordered fibre since I work from home over two months ago , they only installed it last week after days and days of harassing them .
Today after I just logged into my work station my internet stopped working and they sent me an suspension email, why I’ve advised in need to pay for my connection and UPS the UPS which I never ever received.
I called them 5 times this morning and they kept placing me on hold and dropping the line.
I’m work remotely I don’t need this stress
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
13 Mar 2024, 10:44Good day ,Pumza M
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply13 Mar 2024, 10:44
Official
Good day ,Pumza M
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated, We will investigate the matter and provide feedback to you soonest.
Regards
Vox
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Pumza M's updateReviewer Update
13 Mar 2024, 10:52ASAP please
PM
Pumza M's update13 Mar 2024, 10:52
Reviewer Update
ASAP please
Vox Telecom's replyOfficial
20 Mar 2024, 12:04Good day, Pumza
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Mar 2024, 12:04
Official
Good day, Pumza
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox