1 reviews | Active since Jun 2018
The worst sales approach in the world, I reckon
Got fibre to our street last year so app**** for service. Four months later the fibre company calls. They suggest Vox, seeing as we've been Vox customers for over a decade. We ask Vox for info, advice, consultation about packages, rates, etc. Four months before they contact us with a fully completed service agreement for a service we don't even understand or know about, at 5 p.m. on a Thursday with the following:
If we don’t process the order before Friday you will not qualify for the free installation and activation.
Wow. How's that for service, huh?
Good day,
Thank you for bringing this to our attention.
Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day,
Thank you for bringing this to our attention.
Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Seamus,
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
Kindly note that our Sales Manager has been in contact and confirmed that a Sales Representative attended to a meeting with you.
Should you need any other assistance, please do not hesitate to contact us again.
Kind Regards
Vox Telecom
Good day Seamus,
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
Kindly note that our Sales Manager has been in contact and confirmed that a Sales Representative attended to a meeting with you.
Should you need any other assistance, please do not hesitate to contact us again.
Kind Regards
Vox Telecom