GM
Georgina M

1 reviews | Active since Dec 2022

29 Dec 2022, 18:24

The worst ISP goes to Vox

Vox and Vumatel are a combination from hell. Serving my month notice for cancellation till 31st December 2022, Vox cut my services since 19th December and everytime I finally speak to someone after holding for close to an hour I’m told the fault is with Vumatel. I have sent emails I have called a hundred times Vox don’t care, this is the worst ISP I have ever dealt with. Vumatel is the one that gave me information that my services are cancelled and there’s nothing they can do. Vox will lie, cut your services but still debit the full amount. I hate Vox with a passion and will ensure that anyone around me doesn’t open an account with them.

0
Replies (2)
Vox Telecom
Vox Telecom's reply29 Dec 2022, 18:44
Official
Good day, Georgina M
 
 Thank you for your review. 
  
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
GM
Georgina M's update16 Mar 2023, 10:50
Reviewer Update
To date I still haven’t received my refund!