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shaun L

1 reviews | Active since Jun 2015

18 Aug 2023, 08:08

The worst internet provider in South Africa

Vox has the worst customer service and support in the business! I have a Fibre line at my offices that has not worked properly for months. We have gone back and forth trying to get the issue fixed to no prevail. We have spent money with Vox to fix the problem but no success. We have even gone as far as to purchase an LTE router as backup and that doesn't even work and no one can help us fix it. It seems as if everyone at Vox is either *********** or actually not willing to fix the issue because we keep throwing money at it, so thats perfect for your business but not ours. Absolutely unacceptable Vox!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply18 Aug 2023, 08:52
Official
Good day, shaun

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
We will provide feedback to  you soonest. 
 
Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply23 Aug 2023, 09:18
Official
Good day,  Shaun
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
A  new SIM was also  ordered for the LTE connection.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox