The worst experience ever with Vox
I have been trying for days and at great expense to myself to have my extenders connected to my router. Here is George sidestepping the issue
Good day Thank you for your email and your concerns have been noted. This needs to be escalated to your IT Person as Voxtelecom installed services are working 100% correct. I do understand that you need to boost your internal network with additional 2 x NetGear extenders that you personally have purchased a the shops. But the manufacturer or the IT Person should be able to give support as much as Vox will support in the event that the services we provided does not work. At this stage your internet connection is working the only thing that is currently not working is your third-party extenders which are not Vox supp****.
I have tried more than one brand and the situation is the same with all - so it is not the extenders
The second time that my technician came to my house he sent this email
Hi George. Thanks for your response. I was at Roslyn’s house today and contacted Vox, I dealt with 3 different technicians (Can’t remember their names) spent roughly 40minutes in total on the line trying to connect the NetGear N300 extenders via WPS, which did not work, even after resetting the boosters to factory default, still no luck. I then tried once again to see if I can extend wirelessly which does not work either. The issue is the boosters cannot for some reason get an IP from the router. I wanted to try getting the MAC addresses of the boosters added to the ACL list on the router to see if that would solve the issue, but I was first in que to speak to another technician. A lady then answered and said all the technicians are busy, can she please take my details down and get a technician to contact me back as soon as one is available. I have yet to receive a call from a technician, in order to get the MAC addresses added to the ACL. I have setup plenty extenders in my career and I have never had so much trouble getting 2 little boosters to connect ever. I don’t know where the issue is lying.
No response yet from George. What a pity - I need to change suppliers