The worst customer service I have ever felt with!

Where’s the negative stars button. The customer service is disgusting to say the least. I’ll explain the whole story. I was debited too much so I called and spoke to the manager of the accounts department who was less than helpful! She began to argue with me that they haven’t debited be too much. So eventually I gave up. I get a call from her sometime later explaining that they do owe me money as I had argued in the fist place. This was on the 8th of June 2021 I still do not have my money back and I’m always assured that Ruth (The manager) will phone me back and I never get a call. I am so fed up with the way this company works. It’s almost like this whole company lives in their own little bubble. The connectivity is not bad but the customer service is by far the worst I’ve ever felt with. STAY AWAY