The worst customer service ever.

Vox has the absolute worst and most useless customer service ever. I have lost all trust in them, this is super frustrating... and I've been a client with them for more than 3 years already. I keep trying to chat to them on WA about my bill but my chats keep getting ended and I get no feedback ever. Not even a full sentence in most cases. They billed me R2k for equipment that they were suppose to collect months ago but never did. Completely their fault... then they charged me R2k on top of my monthly bill. I eventually had to drop the equipment off... which I did weeks ago and this charge has still not been removed. Now I am getting suspension warnings and my account says Im overdue even though my internet bill is paid. I also asked for a supervisor to call me and its been weeks and no one has bothered to call me. I tried calling the call centre but you end up being caller number 75 and the call drops before you even speak to anyone... its such a waste of airtime. What is the point of have customer service if you're just not going to actually be helpful to clients. I need proper feedback and not generic half sentences with no punctuation. I need this charge removed and my bill corrected ASAP... or else I am leaving Vox and moving to another provider cause it seems like that's what you guys want... your customer service is so bad almost like you want to drive customers away.