The WORST COMMUNICATION & SERVICE I’VE EVER PUT UP WITH!!

After being assured 3 times as I asked repeatedly! by the Vox sales agent over the phone that my debit will only go off the 26th of April, as that was my selected debit date, they still went a head and tried to debit my account on the 1st of April ( the last call to me after they already dispatched the router, a completely different sales agent casually mentions a pro-rata clause) for a service I haven’t even used yet because I haven’t even received the device as yet. They use a delivery company called Aramex, who will send a sms in the morning, telling you that your order has been dispatched and will be arriving between 08:00 AM and 19:00 PM, as if I don’t work, then the driver calls me the next day because he obviously couldn’t deliver became nobody was available to receive the device, he tells me that I needed to wait another day for the device as he first needed to query the order due to the failed delivery. This was already annoying as it was to a fault of their own poor communication as a company, finally the day comes for them to deliver and they send me the same ‘dispatch’ to avail myself between the hours of 08:00 AM and 19:00 PM again on a business day. I work! I still don’t have the device with no update on what’s happened to it and I’m already in areas for something I haven’t use after being assured multiple times that I would only have to make my first payment the 26th of April 2022, otherwise I would have not taken the deal!!