The Vox nightmare | the nightmare which is Vox

Last year around November we app**** for a fibre installation from vox for business purposes,they gave us all these documents to fill in that actually had nothing to do with the actual fibre installation like our business tax certificates etc none the less we got all these documents ready signed and sent back to probably the most uns****ed and *********** account manager in a customer service environment i have ever dealt with in my 10 years of IT experience Andries. This fellow who i am guessing was tasked with getting our installation done first came back to us and saying that since there was no fibre in the area it would take six months to get the fibre installed which we were not willing to wait so we were informed that they would setup a temporary link using satellite that would take two weeks from the time the site survey was complete.We agreed since myself and business partner new of this line of sight technology and the fact that its rather uncomplicated and should be done in a week two weeks max depending on their field technicians availability.January we decided to give them time to settle in before following up about our installation ,we were advise by Andries that a sight survey need to be done first before we could proceed.Three weeks later we decided to email this gentlemen to follow up on how far the site survey was,we were told that it would happen the following week.Now we in March 2019 and still nothing has been done no site survey no nothing again i decide to contact Andries because he wasnt giving any feedback so i figured he prefers clients running after him not the other way around like normal businesses,again we were made promises of a site survey that eventually happen in April(Yes i know you thinking what legit company takes two months to do a site survey).We were then told that the solution was being developed after the site survey ,now at this point i am thinking what ******* is this because it was their idea initially to implement a temporary solution using line of site to one of their high sites now they still need to develop it,at this point i was already fed up because definitely know it doesn't take 5 months to install internet regardless of the connection type.i had to stay patient because this was a business related initiative and mind you by then we had already lost tens of thousands of Rands in potential business.

In May i decided i was tired of running after a account manager for feedback on business that we giving them and that i would rather get this service from a company that actually wants to work with small business owners or whatever it is that was making them feel we were not important enough and that we should wait as long as they felt suited them for internet.We sent a email ex-pressing our frustration and notifying this fellow Andries our account manager that we were cancelling as we couldn't wait any longer due to a loss of business,he responded with a email assuring us that this would be resolved in the next week.Since we had spent so much time and effort running after vox to give them business we thought lets give them the benefit of doubt and give this another week if indeed it would be resolved.Two weeks go by and no word from Andries ,we sent a email requesting an update and dates and time this would up and running because we were now six months in and fed up.the response we got was useless to us as he told us he couldn't give us a date at that moment.This to me was no longer a surprise because this guy had been giving us the run around for months and no results.

End of June comes and there has been nothing done no fiber no temporary solution and we were not prepared to wait any longer and we cancelled with immediate effect.Mid July we receive an sms and a call from FnB stating there was a debit order of R 34 000 that went off on our account and if we knew anything about it obviously we said no ,few minutes later we receive a statement from vox with a R 34 000 cancellation fee that apparently we owed them for no services rendered.Which i thought was a joke utterly ********* ,******ion and ************,wasted 7 months of our time making false promises and leading us on and now after loosing tens of thousands of Rands waiting for this bogus company (To think that i nearly worked for these people)they come back wanting us to pay for no services rendered

We are taking this to the media and the consumer protection act to deal with this ************ company ,yes you might be a big company but you are not above the law we will go above and beyond to get this story to the public because this is what you clearly do to may other people that just do not know were to go to find help.I am disgusted in this company and hope by sharing our experiences we will save innocent people time and money

oh and we managed to get assisted by a small ISP within 14 days