VM
Velaphi M
1 reviews | Active since Jan 2021
31 May 2022, 17:04
The nightmare of trying cancel my fibre order. VOX Telecom & Vumatel
The nightmare of trying cancel my fibre order. I app**** for fibre via Vox Telecom but canceled before installation was initiated due to the fact that I will be moving in a few months to an area that is not serviced by Vox and going with a ISP that is area, saving me cancellation cost. Now I went with another ISP but they cannot come install because someone at Vox doesn't want to clear the line with Vumatel. I've been calling vox for two weeks now, getting confirmation of cancellation and when I call again the person who's supposed to clear the line is either on another call or knocked off from the 19th of May, most times I get transferred from one department to another or the consultant hangs up.
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Replies (3)
Vox Telecom's replyOfficial
31 May 2022, 18:07 Good day Velaphi M,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply31 May 2022, 18:07
Official
Good day Velaphi M,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
VM
Velaphi M's updateReviewer Update
02 Jun 2022, 13:03Its 3 days later Vox still have not cleared my line /address with Vumatel, as stated on your response no from VOX has contacted me on the matter, I have called 4 times already and I get a different response from the agents. I question the definition of the word urgent
VM
Velaphi M's update02 Jun 2022, 13:03
Reviewer Update
Its 3 days later Vox still have not cleared my line /address with Vumatel, as stated on your response no from VOX has contacted me on the matter, I have called 4 times already and I get a different response from the agents. I question the definition of the word urgent
Vox Telecom's replyOfficial
08 Jun 2022, 13:10Good day Velaphi,
Thank you for your patience while this matter was being investigated.
We received confirmation that the Vox order was cancelled and the line was not activated from Vox side.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that the Vox order was cancelled and the line was not activated from Vox side.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Jun 2022, 13:10
Official
Good day Velaphi,
Thank you for your patience while this matter was being investigated.
We received confirmation that the Vox order was cancelled and the line was not activated from Vox side.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We received confirmation that the Vox order was cancelled and the line was not activated from Vox side.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox