YM
Yolanda M

1 reviews | Active since Mar 2020

22 Nov 2022, 08:12

The MOST unprofessional service I have ever experienced, and I've dealt with a lot.

First of all, I can't believe how many people have the same issue with this horrible service provider. I just find it sad that I find myself stuck with them when I didn't even choose them. We were with Sadv and one day I get a message that Vox will be taking over and let me tell you.... My life has been miserable since. We had been having random outages a couple of times a day, sometimes a whole day since they took over. But nothing as ridiculous as this, I have been without service since Friday the 18th. They do not reply to email, they do not answer their phones. I have even tried sending a message through Twitter, to no avail. I hate what you are putting me through, I really do. I pay for the service, the least you can do is communicate and let me know when you think the 'problem' will be sorted. Vox your silence is defeating and your apathy is very apparent and loud. I can't wait to be done with you.

0
Replies (2)
Vox Telecom
Vox Telecom's reply22 Nov 2022, 09:45
Official
Good day ,  Yolanda M 

An outage alert was sent to your email on the 17th "  FTTH Services - Vuma GPON "
 Services:
FTTH Services - Vuma GPON
Impact Description:
Customers may experience problems with no connectivity.
Update Description:
Fault has been escalated to Vumatel for investigation.
Province:
Gauteng
Regions:
Johannesburg - Waverley, Johannesburg - Norwood, Johannesburg - Oaklands

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
 


Vox Telecom
Vox Telecom's reply25 Nov 2022, 14:38
Official
 
Good day, Yolanda M
 
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that your services have been restored.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***  


Kind Regards, 
Vox