NZ
Nolwazi Z
1 reviews | Active since Jan 2022
03 May 2023, 19:26
The most time and money wasting customer service
This has to be the worst customer service I’ve ever experienced. It seems as though the Fibre to the home department is understaffed. It takes an entire week to get a small issue sorted. I’ve paid for my fibre. I asked for it to be activated. I was told that an agent is going to get in touch and assist me this morning. I’m still waiting. If I call now I’ll be told that they’ll be back in the morning. Vox provides fibre at their own convenience, not yours. They used to have great service and you’d be assigned a person to help you. Now, every channel is useless. You have to spend hundreds of rands trying to get ahold of them. This is me still trying. VOX***7: ***. Can someone activate my account? It shouldn’t be this hard.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 May 2023, 20:27Good day Nolwazi Z
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 May 2023, 20:27
Official
Good day Nolwazi Z
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
NZ
Nolwazi Z's updateReviewer Update
08 May 2023, 12:14I was contacted by Kea because Monique who is supposed to be assisting me is away. However, after the call, Kea did not help with anything. When I call, my call is dropped or I wait until my airtime is finished. I’m really tired of the unnecessarily awful customer service. I was will to reactivate my account but this is letting me know that I should switch to another ISP because you obviously do not value me as a customer.
NZ
Nolwazi Z's update08 May 2023, 12:14
Reviewer Update
I was contacted by Kea because Monique who is supposed to be assisting me is away. However, after the call, Kea did not help with anything. When I call, my call is dropped or I wait until my airtime is finished. I’m really tired of the unnecessarily awful customer service. I was will to reactivate my account but this is letting me know that I should switch to another ISP because you obviously do not value me as a customer.
NZ
Nolwazi Z's updateReviewer Update
15 May 2023, 13:02I am currently trying to get connected through another ISP. However, it turns out that Vox didn’t process my cancellation properly, because I’ve been blocked from switching. MONIQUE JOHANNES who is supposed to be helping me ignores my emails. I still haven’t received my money of R699 back. A situation like this leaves you powerless as a customer. I just hope that this lets potential customers know which businesses they shouldn’t support.
NZ
Nolwazi Z's update15 May 2023, 13:02
Reviewer Update
I am currently trying to get connected through another ISP. However, it turns out that Vox didn’t process my cancellation properly, because I’ve been blocked from switching. MONIQUE JOHANNES who is supposed to be helping me ignores my emails. I still haven’t received my money of R699 back. A situation like this leaves you powerless as a customer. I just hope that this lets potential customers know which businesses they shouldn’t support.
NZ
Nolwazi Z's updateReviewer Update
16 May 2023, 15:07RELEASE MY LINE. I haven’t received any response to my emails and calls. Furthermore, Vox has blocked me from switching to another ISP by not releasing my line. My account with Vox was cancelled end of April. Vox has used its positioning to oppress me as a small business owner. I am now going to use any and every platform that I have to create awareness and hold Vox accountable. #CustomersMatter
NZ
Nolwazi Z's update16 May 2023, 15:07
Reviewer Update
RELEASE MY LINE. I haven’t received any response to my emails and calls. Furthermore, Vox has blocked me from switching to another ISP by not releasing my line. My account with Vox was cancelled end of April. Vox has used its positioning to oppress me as a small business owner. I am now going to use any and every platform that I have to create awareness and hold Vox accountable. #CustomersMatter
Vox Telecom's replyOfficial
25 May 2023, 13:29Good day, Nolwazi
Thank you for your patience whilst this matter was being investigated.
We have received feedback that the line has been released , we can refund the account as soon as the Vox hardware is retuned and booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received feedback that the line has been released , we can refund the account as soon as the Vox hardware is retuned and booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2023, 13:29
Official
Good day, Nolwazi
Thank you for your patience whilst this matter was being investigated.
We have received feedback that the line has been released , we can refund the account as soon as the Vox hardware is retuned and booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received feedback that the line has been released , we can refund the account as soon as the Vox hardware is retuned and booked back.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox