1 reviews | Active since Jun 2012
The most pathetic and *********** provider
Vox has to be one of the worst providers, they don't communicate. When you call their call center or sales agent you sill not get through. If you are fortunate to get through you will be transferred from pillar to post with no assistance. The installation process was standard, however the activation took forever, it has been almost a week that we have been asking for payment details/invoice and to date we still have not received it. i wish we had Vuma access in our area, but pity we do not. Vox can learn a lot from Vuma in terms of customer service and service level times. I will come back to review and advise how long it took them to send me just an invoice so that mu service can be active. Don't hold your breath though
Thank you for your review.
Service activation does not depend on payment, the below was sent to your Gmail account.
From | Vox [***]
To | Neo Pearl Mogoba
Subject | Welcome to the world of Vox Fibre
Date Sent | 2023-11-13 09:28:28
Status | Sent Successfully
Hi Neo Pearl Mogoba
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
Kind regards,
The Vox Team
Thank you for your review.
Service activation does not depend on payment, the below was sent to your Gmail account.
From | Vox [***]
To | Neo Pearl Mogoba
Subject | Welcome to the world of Vox Fibre
Date Sent | 2023-11-13 09:28:28
Status | Sent Successfully
Hi Neo Pearl Mogoba
Welcome to the world of Vox Fibre!
We are thrilled that your Fibre to the Home installation has been successfully completed and you can now experience the momentum with Vox Fibre!
Remember that you can visit the Customer Zone 24/7 to view all your services, edit any account details, upgrade your package or purchase other products.
Managing your Vox account couldn't be easier
All you have to do if you'd like to view your services, edit any account details, upgrade your package or purchase other products is log into the Vox Customer Zone
Step 1: Enter mobile number
Step 2: Enter pin
For any enquiries please email us at ***
Kind regards,
The Vox Team