1 reviews | Active since Jun 2025
The most horrible and terrible customer service
Around March 2024 I took out a contract sim data sim with Vox Telecom I used the sim card or data for o minutes meaning it never worked. I called the service desk they tried to help me which never worked, 3 days after the whole struggles I advised Vox telcom to cancel the subscription which I guess they never did. I've been receiving emails from them for a year now and I have called support, credit and every department I've logged queries that just gets closed without investigating. I am well aware that their technicians can see the traffic on the data sim and see if it was ever used. I have plenty of names of people I have spoken to and they have been of no use. Now today I get an email that Vox Telecom has taken me to Nible Solutions which is a debt collections company.
All I ever wanted was for the services to be cancelled. Vox has a terrible, horrible customer service
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for the post post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you tomorrow morning during office hours.
Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team did attempt to assist with the billing dispute, unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist with the complaint. You are welcome to reply to the collection manager for further assistance.
Unfortunately, the request had to be closed as we were unable to reach you.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the debtors team did attempt to assist with the billing dispute, unfortunately we were unable to reach you on the nominated contact details on the account.
However, email notices were sent to advise that we have not been able to make contact to assist with the complaint. You are welcome to reply to the collection manager for further assistance.
Unfortunately, the request had to be closed as we were unable to reach you.
Regards
Vox