SM
Sne M
1 reviews | Active since Jul 2020
15 Jul 2023, 09:40
The most disappointing service.
I app**** for a fibre line on the 27 June 2023. Till today 15 July I have not used it nor has my account been activated. I have been having issues in installation and the technicians are forever unavailable and uninterested to assist. I had a lady Pfarelo who tried to assist but unfortunately I don't always get her to assist and all the other technicians simply don't want to help they promise to even call back but never do. I have spent so much money calling and holding on the telephone lines to get help.
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Replies (3)
Vox Telecom's replyOfficial
15 Jul 2023, 10:20Good day Sne Mntambo
Thank you for your post.
Kindly note that the details of your complaint has been sent to the technical team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply15 Jul 2023, 10:20
Official
Good day Sne Mntambo
Thank you for your post.
Kindly note that the details of your complaint has been sent to the technical team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
SM
Sne M's updateReviewer Update
15 Jul 2023, 11:28Somebody tried to call me and I was unavailable when I tried to call back 5 minutes later with a ticket number no one is there to assist as usual.
SM
Sne M's update15 Jul 2023, 11:28
Reviewer Update
Somebody tried to call me and I was unavailable when I tried to call back 5 minutes later with a ticket number no one is there to assist as usual.
Vox Telecom's replyOfficial
18 Jul 2023, 10:55Good day, Sne
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was
reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2023, 10:55
Official
Good day, Sne
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was
reconfigured.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox