1 reviews | Active since May 2022
The Good, the bad the Vox Telecom
We live in a difficult time, in a time that internet is part of our daily consumption. I can't imagine being without internet for a full day. As we live in the 21st Century, internet is need. Vox Telecom - is a company that offers fibre internet without no internet. I have been in awe for the past couple months, they have really found a way for me to regret doing business with them. I haven't once missed a payment, but the internet has been dropped for the pass 3 months.
Then, like the darkness Eskom promised us there's no coverage for the past 3 weeks. This issue has never been resolved, I got treated like a ********, due to their utter incompetency to run a small sized internet Hub. I understand they can't afford their own satellites and are bouncing their signals from bigger companies, but the lack of no internet is just dumb founding.
If love yourself please do yourself a favour by staying away from these people. I wouldn't recommend their service to my worst enemy. Please next time include a option where I can give you a negative rating score as the one star doesn't do justice as your service are the k$%kest.
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox
Thank you for your patience while this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, *** Kind Regards, Vox
