The frustration of dealing with this company is beyond….

<p>Hi</p> <p>Customer number ********** </p> <p> </p> <p>The frustration of dealing with this company is beyond….</p> <p> </p> <p>Just a few points.</p> <p> </p> <p>1: When Vumatel started putting fiber in Hurlingham I looked at the packages.</p> <p>I then thought maybe to install at my business as well.</p> <p>Filled a form on the web and someone contacted me, I explained what I wanted but the person never came back to me. I phoned after three weeks to find out what was going for what.</p> <p> </p> <p>2: When the fiber was installed I chose Vox, big mistake.</p> <p>To get the service going was like pulling teeth, after a month of battling with bad service the modem was changed, this did not make a difference and the modem as replaced with the new one you are starting to use, this modem is very complicated and I am sure you are going to run into trouble.</p> <p>I then installed my own modem and it is working fine.</p> <p> </p> <p>3: Someone brought me a new modem but the next day you guys also delivered a modem by courier.</p> <p>The courier picked the modem up again.</p> <p>Yesterday morning the courier again delivered a modem, 2 hours later the courier phoned and told me he has to pick up a modem??????</p> <p> </p> <p>4: Last week I spoke to a Johan in sales as I want to get a phone with a headset for the Vox line that came with the fiber service.</p> <p>He asked me to phone someone else to get the right info and then I had to phone him back and told him what the other guy said I should get. He told me he must go to the stores to find out if he could get that particular phone. He said he will phone me back…he never bothered.</p> <p> </p> <p>5: Tried to call him today but he is not in</p> <p>Decided to call the CEO office to get some answers.</p> <p>Called ********** .</p> <p>Rang so long it actually stopped ringing.</p> <p>Eventually got answered and asked for the CEO assistant, this is what I find most disgusting; she is not in her office but has no voicemail set up.</p> <p>This is why I am now venting on Hello Peter as maybe someone in your company will wake up and realize you have absolutely no customer service.</p> <p> </p>