RM
Ruddy M

1 reviews | Active since Jan 2021

04 Jan 2023, 14:27

The following internet contract account *** has expired: 1 100/100 Mbps Uncapped Vuma Fibre Bundle

The following internet contract account *** has expired: 1 100/100 Mbps Uncapped Vuma Fibre Bundle. Month to Month Contract. Includes: 100/100 Mbps Vuma Fibre Line Uncapped Data (1/Dec/2022 - 1/Jan/2023) The internet is also off as per agreement however vox has ignored my request to provide me with a cancellation email or Letter so I may use another service provider. Confirm in writing or respond to my email Confirming the cancellation of the contract. Your service is bad as it is already however do not block other service providers from taking over as well. This confirmation is urgently needed to allow another internet provider to activate their services. Stop your delay tactics

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Replies (2)
Vox Telecom
Vox Telecom's reply04 Jan 2023, 15:31
Official
Good day Ruddy M 
 
Thank you for your enquiry.
 
Kindly note that we have escalated the matter for assistance.
 
We will investigate the matter and provide feedback to you soonest. 
 
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
 
Kind Regards, 

Vox 


Vox Telecom
Vox Telecom's reply15 Jan 2023, 19:40
Official
 
Good day  Ruddy M

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that you have been advised that your line has been released. 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox