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Siviwe S

1 reviews | Active since Nov 2022

03 Dec 2022, 07:32

Thank you,Enkosi,Kealeboga Mpho Bosoma

I switched my fibre over to Vox during the month of Nov and was assured by Dec 1st I would be connected & life would carry on as normal. I kept telling them I work from home and that cannot be affected by this switch.This did not happen I spent 2days fighting,calling and being sent from Dept to Dept bought so much data just so I can work and my son can do his school work.I was miserable and ready to cancel this switch to Vox cos it seemed like No one knew what they were doing. Friday afternoon round 6 as I was ready to give up and spend a weekend with no fibre, they put me through to a gentleman called Mpho Bosoma.I angryly tell him my story and misery and that I want to cancel and he says can I please atleast try to assist..We were on the phone for an hour if not more but by the end of that conversation I had fibre reconnected in my home..So I would like to take this time to say Thank you,Enkosi,Kealeboga Mpho for making the seemingly impossible possible for not giving up & not getting frustrated with my frustration. Thank you for your patience and turning my frown into a smile.Keep up the amazing work.

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Replies (1)
Vox Telecom
Vox Telecom's reply03 Dec 2022, 08:02
Official
Good day, Siviwe 

Thank you for the positive feedback on your interaction with Mpho! 

Kind Regards, 
Vox