TERRIBLY ****TY AND *********** SERVICE

Moved over to Vox at start of October 2015. When the debit order went off at the start of November 2015 I noticed that it was only the amount for my data package from Vox, not including the amount for Telkom (line rental etc). I went in to Centrurion branch and spoke with Marnus who is the sales consultant to rectify the situation before Telkom suspends my acc. I paid Telkom for that month. At start of December the full amount was debited from my account. After that I experienced about 7 days of downtime on my line. I phoned the service center and they instructed me that the fault was on Telkom's side and they are working on it to rectify the situation. The line was reinstated, but I was running on less than a third of the speed I was paying for. Since then I have logged numerous faults to the service center where they instructed me that Telkom will be syncing the line and speed issue will be resolved shortly. This morning (24 December 2015) I got an email informing me that my subscribtion has been cancelled. Again I phoned the service center and they referred me to Clarissa Schoombee. She said there's nothing she could do from her side. Wow, I ran out of characters. TERRIBLE ISP