Terrible Vox Telecom Service

I am moving and arranged to have fibre to the home. I've been following up on it since I placed the order and been passed from one person to another. My emails to the consultant who is supposedly handling my order does not answer my emails, does not have a connection so my call can't be transferred to her and when told she'll call me, never does. I've spoke to several people who transfer me to someone else, I've been transferred to a manager who said she'll get her project manager to phone me to help and ... AGAIN NO PHONE CALL. I need internet. One of us works from home online and now no one can tell me what's going on!!! I AM FURIOUS!!!