DP
Desiree P

1 reviews | Active since Nov 2022

21 Nov 2022, 11:28

Terrible VOIP service

I had the VOBI VOIP app from Vox. First I received calls looking for another company. When that subsided, my service stopped working. No service complaint could resolve the issue. My tickets were always closed before it was resolved. Then I started getting calls from people replying to a company's calls. Obviously my number was recycled to another company. When I cancelled my service, I started getting larger invoices than before, despite the service been cancelled.

0
Replies (2)
Vox Telecom
Vox Telecom's reply21 Nov 2022, 12:01
Official
Good day, Desiree D 

Thank you for your review.

 Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 Dec 2022, 14:03
Official
Good day, Desiree D

Thank you for your patience whilst this matter was being investigated.

Kindly note that we received confirmation that the Accounts team has been in discussion pertaining to your billing dispute and the outcome thereof.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox