AB
Adam B
1 reviews | Active since Jan 2014
10 Oct 2022, 08:54
Terrible Turnaround time from Vox Telecom Fibre
I initiated the discussion with Vox Sales to get Fibre in our complex. A Sales consultant started the process for us, and it got to the step where Vumatel had to send out someone for a site assessment. This never happened,
I followed up multiple times, even resending a mail to Vox Customer Service and to date I have not heard anything back.
To put this into perspective. I started the query on Monday, 22 August 2022
This really isn't professional. How are customers supposed to get Fibre if this is the kind of service we get??
Use this *** and this one: VOX***7
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Oct 2022, 09:35Good day, Adam B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Oct 2022, 09:35
Official
Good day, Adam B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Oct 2022, 10:30 Good day, Adam B
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that unfortunately the fibre from the Network provider , Vumatel is not feasible at your complex yet.
The account Manager will remain in contact until resolution.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that unfortunately the fibre from the Network provider , Vumatel is not feasible at your complex yet.
The account Manager will remain in contact until resolution.
Regards
Vox
Vox Telecom's reply14 Oct 2022, 10:30
Official
Good day, Adam B
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that unfortunately the fibre from the Network provider , Vumatel is not feasible at your complex yet.
The account Manager will remain in contact until resolution.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that unfortunately the fibre from the Network provider , Vumatel is not feasible at your complex yet.
The account Manager will remain in contact until resolution.
Regards
Vox
AB
Adam B's updateReviewer Update
17 Oct 2022, 09:07Good day!
I am FULLY aware about that. We need the Fibre to be pulled inside the complex, but we are not even successful to get a consultant from Vumatel to do a site assessment.
This is why I am complaining so much about this, I have been trying for months and no one seems to be able to assist
I am FULLY aware about that. We need the Fibre to be pulled inside the complex, but we are not even successful to get a consultant from Vumatel to do a site assessment.
This is why I am complaining so much about this, I have been trying for months and no one seems to be able to assist
AB
Adam B's update17 Oct 2022, 09:07
Reviewer Update
Good day!
I am FULLY aware about that. We need the Fibre to be pulled inside the complex, but we are not even successful to get a consultant from Vumatel to do a site assessment.
This is why I am complaining so much about this, I have been trying for months and no one seems to be able to assist
I am FULLY aware about that. We need the Fibre to be pulled inside the complex, but we are not even successful to get a consultant from Vumatel to do a site assessment.
This is why I am complaining so much about this, I have been trying for months and no one seems to be able to assist