Terrible treatment

I have ever in my life seen such incompetence and zero regards for people like the poor service I just received from Vox telecom. In fact I didn't receive any service from Vox but a very horrible treatment. I app**** for Fibre with them on the 6th February 2023 and was told I'll be connected within 14 days as Vumatel has to assess my are to see if I have connection. A whole month went by and I had to be the one making follow ups as my services with the previous provider were terminated end of February in line with my notice. Only on the 10th March did people from Vumatel come to my house to do the installation and told us that within 72 hours we'll be connected, which never happened. I then called them again on the 16th March, to which I was told that someone will come to my house on the 17th at 15:00, well as may have guessed, never happened and no one even bothered to even call me. I called Vox again on the 20th March to have my services activated or get a cancellation, which never happened and instead got a call from a courier telling me they need to deliver my router, I was shocked because I already had a router in my house and to return it to the sender. I then get smses the same day that my router is active and send me guides on how to setup my router and the router and the guide were speaking two different languages. To this day I still don't have connection to my home, instead I've just been slapped with an invoice of R622 for services I don't even have.

I really rue the day Vox telecoms crossed my mind and I would never suggest them to anyone.