TERRIBLE TERRIBLE SERVICE!!!!

Vox service has absolutely declined all the way from a 10/10 to a 0/10 over the last few years.

I have been a loyal customer of VOX for the better part of 7 years and used to be an advocate for their great service and on the ball support, however my last two experiences has been horrible.

First to try and sign up for my line at my new property I went back and forward for days just for them to give me half assed answers and excuses until I completely lost my cool and started screaming at them escalating and sending emails to their complaints department.

Now our line worked for roughly 2 months this morning it stops working! When we call them we are asked to check a few lights and then advised they need to log a ticket and it will take 3 working days, this is pathetic support no troubleshooting or help of any kind!

Where are the support you guys used to offer with incredible troubleshooting and fault finding?

Now a few scripted lines and back to half assed excuses if I call ???