Terrible terrible service
After about 7 frustrating weeks of trying to get Vox to even create a worktask to upgrade my line speed, they have finally created the ticket! Now I hear that it takes about a week or 2 to click a button to upgrade the line. Every other ISP I have ever been with takes 30-180 minutes to do this line speed change.. So my experience; 7 weeks to get the ticket created, then another week or two to (hopefully) get someone to click the "Change line speed" button. Shocking service.
Good day Richard.
Thank you for bringing this matter to our attention,
Kindly note that we are investigating the complaint and someone will be in contact with you soon in order to assist
Kind Regards
Vox Telecom
Good day Richard.
Thank you for bringing this matter to our attention,
Kindly note that we are investigating the complaint and someone will be in contact with you soon in order to assist
Kind Regards
Vox Telecom
Good day Richard.
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
Kindly note that a separate email has been sent to you with the necessary details.
Please do not hesitate to contact us again.
Kind Regards
Vox Telecom
Good day Richard.
As per feedback received, someone from our Customer Service Department has been in contact with you regarding the above concerns raised.
Kindly note that a separate email has been sent to you with the necessary details.
Please do not hesitate to contact us again.
Kind Regards
Vox Telecom