LA
Llewellyn A
1 reviews | Active since Jul 2018
03 Jun 2021, 10:53
TERRIBLE TECHNICAL AND ACCOUNTS SERVICES
i have been with vox since 2016. had issues but nothing compares to billing me for their new 25gig data sim and it does not work. their technical dept not competent and their accounts dept not helpful and always puts you on hold. i pay 2 days late and they suspend my acc. requested data sim cancellation now they tell me the sim requires a unique router....... can someone from VOX please contact me but before you call review all the notes on my account all the emails etc and most of all UNSUSPEND MY ACCOUNT AND refund the data sim charges for the last 2 months as i was not able to use 1megabite thx L Abrahams
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Replies (2)
Vox Telecom's replyOfficial
03 Jun 2021, 11:54 Good day, Llewellyn A
Thank you for your post.
Kindly note that we have received your complaint, thank you.
We will investigate the details of your complaint and contact you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have received your complaint, thank you.
We will investigate the details of your complaint and contact you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2021, 11:54
Official
Good day, Llewellyn A
Thank you for your post.
Kindly note that we have received your complaint, thank you.
We will investigate the details of your complaint and contact you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have received your complaint, thank you.
We will investigate the details of your complaint and contact you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jun 2021, 16:21Good day, Llewellyn A
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Account Manager has made contact regarding the LTE services and the cancellation details have been explained. The LTE services have been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Account Manager has made contact regarding the LTE services and the cancellation details have been explained. The LTE services have been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply04 Jun 2021, 16:21
Official
Good day, Llewellyn A
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Account Manager has made contact regarding the LTE services and the cancellation details have been explained. The LTE services have been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that the Account Manager has made contact regarding the LTE services and the cancellation details have been explained. The LTE services have been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox