KC
Kabelo C
1 reviews | Active since Nov 2021
07 Jan 2025, 09:43
Terrible Services from Vox Telecommunications
I Paid R1070 for subscribtion services for November and December 2024 on or around 5 and 6 December 2024 despite an ongoing dipute of services not rendered for November 2024 and i was charged R 1040, I paid R535 on 6 January 2025 but the statement still said there R 564 owed other account. I have called several times and wrote emails which are being ignored. The services of this company is extremely untenable to the point of Junk Status.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
07 Jan 2025, 10:20 Good day, Kabelo C
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply07 Jan 2025, 10:20
Official
Good day, Kabelo C
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Jan 2025, 11:19 Good day, Kabelo C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Vox Telecom's reply07 Jan 2025, 11:19
Official
Good day, Kabelo C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Regards,
Vox
KC
Kabelo C's updateReviewer Update
09 Jan 2025, 13:56this is my order number; X*** to date i am still waiting for your sales department to finalise it as on the Vox portal under orders, it is stated that Order Pending Fulfillment, the lady that called before sending an acceptance text for the new quote said it will take a couple of days to finalise but refused to state the exact number of days as according to her statement the order needs to be referred to some other department, i have called your sales department several times today the the calls are not going through despite being advice i was the first in line on the calls, i have been having issues with you people from November to date, i am still waiting to for the data reading of the month of November 2024 wherein it is alleged they provided service which i have stated several times that no services were provided for November 2024. i have been on a call for over an hour just to access your sales department with no response at all.
KC
Kabelo C's update09 Jan 2025, 13:56
Reviewer Update
this is my order number; X*** to date i am still waiting for your sales department to finalise it as on the Vox portal under orders, it is stated that Order Pending Fulfillment, the lady that called before sending an acceptance text for the new quote said it will take a couple of days to finalise but refused to state the exact number of days as according to her statement the order needs to be referred to some other department, i have called your sales department several times today the the calls are not going through despite being advice i was the first in line on the calls, i have been having issues with you people from November to date, i am still waiting to for the data reading of the month of November 2024 wherein it is alleged they provided service which i have stated several times that no services were provided for November 2024. i have been on a call for over an hour just to access your sales department with no response at all.
KC
Kabelo C's updateReviewer Update
09 Jan 2025, 14:00your services is the worst amongst the worst!
KC
Kabelo C's update09 Jan 2025, 14:00
Reviewer Update
your services is the worst amongst the worst!
Vox Telecom's replyOfficial
10 Jan 2025, 10:14Good day , Kabelo
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Jan 2025, 10:14
Official
Good day , Kabelo
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox