KS
Keshmira S
1 reviews | Active since Apr 2011
08 Dec 2022, 15:31
Terrible service with no accountability
Really disappointing to be paying for a 200mb line and firstly the speeds never match close to the required speeds and without fail every month on a Sunday all the SSIDs seem to stop working on all devices.
Whats the point of paying so much and getting such terrible service. We have to reboot the ONT box and router multiple times to get the 2G network to work and the 5G just refuses to connect.
This has been on going for months now and we have decided to change to a different service provider as clearly VOX does not care about loosing valuable customers!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Dec 2022, 16:02 Good day , Keshmira S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team make contact with the account holder.
As per our record Vox installed Deco units on the 8th of November 2022 for testing , This was removed on the 21st as per the customers request not purchased, as per notes the internet was testing stable.
We will provide feedback to the account holder soonest .
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team make contact with the account holder.
As per our record Vox installed Deco units on the 8th of November 2022 for testing , This was removed on the 21st as per the customers request not purchased, as per notes the internet was testing stable.
We will provide feedback to the account holder soonest .
Kind Regards,
Vox
Vox Telecom's reply08 Dec 2022, 16:02
Official
Good day , Keshmira S
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team make contact with the account holder.
As per our record Vox installed Deco units on the 8th of November 2022 for testing , This was removed on the 21st as per the customers request not purchased, as per notes the internet was testing stable.
We will provide feedback to the account holder soonest .
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team make contact with the account holder.
As per our record Vox installed Deco units on the 8th of November 2022 for testing , This was removed on the 21st as per the customers request not purchased, as per notes the internet was testing stable.
We will provide feedback to the account holder soonest .
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Dec 2022, 08:23Good day, Keshmira S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2022, 08:23
Official
Good day, Keshmira S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox