1 reviews | Active since Dec 2011
Terrible service with Fibre installation
<p>I signed up with Vox for fibre over a month ago. I was promised installation by the 13th of the month. Today, on the 20th, I am still not provisioned or set up. I call the head office and service centre on 11 occasions today and spoke to numerous people. All promsised toreturn my call, no one did. I spoke to a Mohamed, Nikita and Anneline. None of them assisted. In addition, they got some vumatel people to install a box in my house, they have damaged my property and merely disappeared thereafter. </p> <p>Defintely looking to change service provider</p>
Good day Muhammed, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Muhammed, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Muhammed,
Thank you for your patience while resolving the matter. As per feedback, the installation has been completed.
One of our agents contacted you, and you have confirmed that the matter has been resolved.
We apologise for the inconvenience caused and hope to further have uninterrupted business with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Good day Muhammed,
Thank you for your patience while resolving the matter. As per feedback, the installation has been completed.
One of our agents contacted you, and you have confirmed that the matter has been resolved.
We apologise for the inconvenience caused and hope to further have uninterrupted business with you.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.