Terrible Service - VOX

We wanted to get fibre. After a lot of research, we decided on Vox. Everything went smooth. Within hours (½hour), our contract was ready. We were doubting, so for the next day or two, we were still deciding. In that time I received about 3 reminders that my contract needed to be approved by me so that they can do the installation. So, I approved and then got a email that the "device" will be delivered in 24 hrs. It was not even 24 hrs. But then the struggling started...... Someone called and said they are at the house (Saturday). To install the fibre. No appointment made before arriving. We were out of town. So I said lets make it Monday 10 o'clock. Nobody pitches. I phone them and "they are escalating it". And "someone" will phone me for an appointment. Now its 2 days later and still nothing. I phone again. O, it was never escalated!!!!!! It will be now. Im furious and take it out on the person on the other side. She is sorry for the inconvenience, bla bla bla.... An hour later I get an email. Wow!!! "We have received your ticket and are working hard to resolve this problem. Please make sure that your device remains on in order for us to resolve the matter" Really!!!! I don't have a fibre line yet!!!!!! I send them a snotty email back. That was Thursday. Its now Saturday and I'm still waiting. So, people, if you want quick, efficient service, Please don't get Vox. They dont qualify!!!!!!!