Terrible Service - Very Unhappy Customer

I app**** for a fibre connection with Vox, cancelled my contract with another Fibre provider. Both provider run of the Frogfoot infrastructure, so I assumed that it would be a quick swap over. To my huge surprise, this has not been the case with Vox, I now have to wait 4 to 6 weeks for Vox to complete the installation, this I cannot understand. I have the necessary infrastructure. Dealing with Vox has been a massive challenge, only one person at Vox that tried to assist me is Mishal Bhovan, she has really gone out of her way to assist. Is it that difficult to move services providers or is Frogfoot and Vox not capable of onboarding new customers effectively?