Terrible Service & Unfair Billing – Extremely Frustrating!

To Whom It May Concern at Vox Telecom,

I am beyond frustrated with the terrible service I have received from your company. My fiber was deactivated on the 21st of February 2025, and on the 27th of February, I made a full payment for two months. Yet, today is the 28th, and my account is still not activated.

I have been calling since the morning, and all I am getting is the runaround with no real solution. It is completely unacceptable that I am expected to pay for days when my service was deactivated. How is this fair? I have been without internet for 8 days, yet I am still being charged the full amount—this feels like outright theft.

This kind of service is a ****. I have upheld my end by making full payment, but Vox has failed to deliver the service I paid for. If this issue is not resolved immediately, I will have no choice but to escalate this matter further.

I expect a prompt resolution and a fair adjustment to my bill for the days I was unfairly charged. Please rectify this immediately!