Terrible service since November 2021

Terrible service, we attempted to cede our line in our old house to the new buyers, this was requested in November 2021, they messed us around from pillar to post before this was apparently sorted. However, come the end of January they had still not done so and I am now being charged for the old line and the new one. It wasn't their fault because a) when we requested the cession they were already closed for the festive season (16 November to be exact) according to a Thekiso and b) their employee (not them) didn't finalise the request properly. It is now my responsibility to make sure that the new owner refunds me the money they have debited out of my account.

Installation of the new line at my new premises was also an absolute nightmare, the people coming to install kept delaying and despite numerous requests for assistance VOX was not interested in helping me get the 3rd party installer to come. This resulted in the line only being activated and finalised the next day, despite the date for installation being arranged 3 months in advance.

When I ordered a range extender, I had to once again follow up on the order and found out that lies is their order of business. One employee tells me that the reason there has been a delay was due to them awaiting cabling which would only arrive the following week, an hour or so later, another person phones to advise they have had a last minute cancellation and can help us the next morning! It was their only installation for that day so I am not too certain there was even a cancellation, I think they completely forgot about the installation.

To make this an even bigger joke, the account manager I am still dealing with is apparently no longer with VOX, but he is still attempting to assist me. How on earth does that even work

When I ask for cancellation information they beg for me not to but at this point its been a nightmare since November.