CP
Christo P
1 reviews | Active since Feb 2020
19 Jul 2023, 21:35
Terrible Service, Regret Choosing This Service Provider
Since moving to a new location I have had no joy with Vox’s service. Initially I ordered the line 28 April, the line was only activated the 30th May whereas they charged me from the 11th of May. I have called and emailed numerous times regarding this as now I have received a warning of suspension email stating I owe them money from the 11 May, I then had queried this whereas they had responded that a credit approval had been logged. Guess what, this evening 19th May they have suspended my account for absolute no reason. My Fiancé works from home a relies entirely on the Wi-Fi. This is unacceptable, bad service, regret being with Vox
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Jul 2023, 22:08Good day Christo P
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's reply19 Jul 2023, 22:08
Official
Good day Christo P
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's replyOfficial
20 Jul 2023, 10:57Good day, Christo P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Jul 2023, 10:57
Official
Good day, Christo P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox