Terrible service received

Terrible service is not even the best explanation. I have been struggling for 3 days now with VOX. I scheduled the cancellation of my line for the 30th of November and paid in full for the month of November, but someone at VOX decided that the 10th was the day that my line should be cancelled, thus I paid for a full month but have no service. I work from home, and without internet it is not possible. It has been costing me income and additional expenses.

Every time I get hold of someone at VOX, which is a struggle on its own, they say that someone will phone me back ASAP. Till today I have not received any feedback. I spoke to a Manager called Jani yesterday that promised that she will call me back with answers, but still no call back has been received.

This is very poor service and I will not be recommending VOX to anyone working from home or have a business.