TERRIBLE SERVICE PROVIDER AND UNFAIR SUSPENSION OF SERVICES!!!!

I have been a faithful Vox customer for years. I signed up for a UPS, many years ago and paid a monthly fee, every month for m UPS. I decided earlier this year, that I don't need the UPS anymore and cancelled. I got an email on 10 April 2024 with collection details and reference from Vox, stating their courier would collect. Their courier never collected, and the UPS has been laying in my drawer, at work, ever since. Every month, my bill has come, I pay my R919 for my internet (which I find out now is a *******) and there we go. All off a sudden, forward to October 2024, 6 months later, I get a Bill for R699 for the UPS, "that I failed to return" and if I don't pay the R699, my services will be suspended. I rep**** to my billing and the contact person was Larry and I explained the situation and said that Vox never collected, and I don't want it, I haven't had it for 6 months. They can collect the UPS. I'm not paying for it and they cannot suspend my services as I have paid for my services. Well, surprise surprise, this morning 13 November 2024, my internet services have been suspended. No Internet at home, which means no working from home. No work means, no pay!!! So now, you are messing with my income!!!!! I phoned in and had to wait 20-minutes to get through to an agent who was not helpful at all. I'm just being told that Vox's policy states that if there's an amount outstanding on the account, services will be terminated, doesn't matter what it's for. I explained everything very nicely (a million times) and he got snotty with me!!! Unacceptable!!! Now I must utilize my own resources to send the UPS back, and only when they have it back, will they re-active my services. So, I paid for a service in full, and I'm not getting it, so does this mean that you are not providing the service that I paid for, are you going to give me my money back? I will DEFINTELY be cancelling with Vox at the end of the month and use a new service provider!! No one needs to be paying for something like this!!!!